Customer Experience Representatives – On Demand Movies

By January 10, 2014 Jobs

•Brand new on demand product
•2 Part time roles (approx 15 hours a week)
•Rostered shifts
Here at Foxtel we recruit talented and courageous individuals to help us achieve our goal of being the best in the business! We’re now looking for a 2 x Customer Experience Representatives to be responsible for first-line customer service response and engagement with members of the SVOD online community on the new “on demand” movie service.

The “On Demand” team is looking for 2 very socially mobile individuals with an astute focus on the customer to join its ranks for the next 12 months. This role will require flexible working hours and will include some weekend and after-hours rosters.

If you think to yourself or say out loud (granted it’s a bit weird) ‘thats me!’ about the following then we would like to hear from you:-

•Proven customer service experience in an online environment such as online chat, online community or other similar digital communication methods
•Passionate about film and entertainment
•Computer / Tablet / Smart Phone literate
•Good understanding of Social Media
We start with the customer, we work as one team, we make it simple, we are courageous & we are creative.

Due to the fast paced nature of Foxtel’s business our vacancy close dates may be subject to change. Given the immediate start option on this role, we encourage you to apply as soon as possible and we will assess applications as soon as they are received.

Please send your CV/Cover Letter to: